Our promise is to always put our clients first in making everyday life much easier and ensuring the best use of their time, allowing them to grow, enhance and succeed in their businesses, knowing everything else is under control whilst working with one of our assistants. We endeavour to strive for clarity in all our business practices.
We are passionate about building and sustaining good working relationships. Our experienced team of assistants will be at your fingertips, ready to embark on a journey to help you be more productive in your business, whilst we take care of the everyday time consuming tasks that you don’t need to be doing. All our assistants work seamlessly and effortlessly to give you the best possible experience.
Client confidentiality, trust and discretion is our core philosophy. We continuously strive for a ‘right first time’ approach in the quality and professionalism we deliver. We understand how important it is to value each and every client individually that’s why we guarantee you are always provided with an excellent service coupled with a responsive, personalised level of client support and attention in everything we do for you.
Use our contact form below to let us know that you’re interested in what our team can do to assist you. Please utilise this form to tell us as much as possible.
All our customers are different in the way they would like us to communicate. An initial telephone conversation will help us have a clear and precise understanding of the services we can offer you that will best support your business needs.
We would like to get to know you and your business so a face to face consultation would allow us to build up a persona of you and how your business operates.
During this you can expect:-
- To meet the Director, Andrea.
- Have a clear understanding of how your assistant will work with you.
- Clarification on the services and solutions we can offer that will precisely meet your business needs.
- A clear understanding of our fees and billing.
- To leave feeling confident that all your questions have been answered.
Our Onboarding Process
Once you have decided to go ahead and work with us, you will receive a Welcome pack, with our terms and conditions. This pack will contain information on :-
- How we work.
- Turnaround of work.
- What you can expect from working with us.
- Our confidentiality agreement, including clarification on safety and security with passwords.
- All our contact details.
- Client questionnaire.
Frequently Asked Questions
We understand there are many questions you would like to ask prior to working with us. Here are the most common questions we get asked.
We have an on-boarding process which is simple and effective for all our clients.
For small business owners, employing part-time or full-time staff can be a commitment too far away and hiring a temp is too costly. A virtual PA is less commitment, requires no recruitment and knows exactly what is needed to help businesses, irrelevant of size, work more effectively.
Yes – cover on site when you need it. This may be for your own personal assistant when he/she is on annual leave or even cover for maternity. You might just need a pair of extra hands to help out during chaotic times!
Our promise it to deliver an exceptional service to all our clients. Being able to spot opportunities to be able to go “above and beyond” is what makes us stand out from the crowd.
Every client has their own preferred method of communication and we will always adapt to what best works for you.
We work 9-5 weekdays, however we understand that there maybe last minute requests which cannot be met during normal office hours. We can work evenings and weekends, however there will be an extra charge incurred.
No lock in contract, no overhead commitment, just the bonus of extra resources, letting you concentrate on working on your business not in it. Sometimes, during your busy periods, you may just need that extra hand, taking the pressure off your own staff. Building up a solid trusting relationship with your VA ensures that you are getting exactly what you want. They will gain knowledge of your management style and how you like things to be done.